Hours: 7:00am to 7:00pm MON-FRI
CALOUNDRA QLD 4551
MON-FRI 7:00am - 6:00pm
Text bookings only Sat 7.00 - 12:00pm
helping you to put the in your personality book online here
We are a culturally safe environment that implement the 10 CSS.
When booking with Beachside driving read below
Terms and conditions
DRIVING SCHOOL TERMS AND CONDITIONS
1. Payment and Attendance Policy
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• Pre-Lesson Payment Requirement: All lesson fees must be paid in full at least 24 hours prior to the scheduled start time, unless a prior arrangement via request has been arranged.
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• Non-Payment Cancellations: If payment is not received by this 24-hour deadline, the instructor is under no obligation to attend. The session will be treated as an unpaid cancellation, the booking will be automatically cancelled, and the timeslot may be reallocated to another student.
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• Student Lateness: Lessons start at the booked time. If a student is late, the lesson will still end at the scheduled time to ensure subsequent students are not delayed.
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• Traffic Delays and Instructor Lateness: Due to the unpredictable nature of road traffic, roadworks, and variable conditions, instructors may occasionally run behind schedule.
- If the instructor is late, you will still receive your full, dedicated lesson duration. The lesson finish time will simply be extended, or the lost minutes will be credited to a future session.
- If the instructor is significantly delayed by more than 15 minutes, they will contact you as soon as it is safe to do so to provide an updated ETA or offer to reschedule without penalty.
- Because traffic congestion is beyond our control, delays do not constitute a breach of contract and do not entitle the student to a refund for the session.
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• Prior Overtime Credit: If an instructor has previously provided unbilled overtime during a prior session, this accumulated extra time may be balanced against minor future traffic delays to reconcile the total paid tuition time across the student's overall package history.
2. Logbook Entries and Student Record Accuracy
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• Accuracy of Readings: Students are entirely responsible for the accuracy of any logbook entries, hours, or progress readings they submit via paper or the logbook app.
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• Correction of Errors: If a student enters incorrect data or readings, they are required to acknowledge the error immediately. The correction and re-recording of the correct data must be completed by the student during their next scheduled lesson.
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• Instructor Time Protection: Correcting student-logged errors will not be performed during the instructor's personal time, outside of regular hours, or at the expense of the instructor's active teaching time.
3. Practical Test Booking and Vehicle Use Policy
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• Priority Booking for Established Students: Priority for practical driving test bookings is strictly reserved for our active, regular students who maintain their scheduled lessons and advance payments.
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• Eligibility Prerequisites: To book a practical test using our vehicle and instructor, you must meet the following two mandatory prerequisites:
1. You must have completed a minimum of one (1) evaluation lesson with us prior to the test booking date. 2. You must have completed a formal pre-test readiness evaluation during a regular lesson.
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• Short-Notice Restrictions: If you request a test booking with less than one (1) week's notice, or if you have never had a lesson with us, we are under no obligation to provide test availability or test-related information. Any booking confirmation in these circumstances is strictly limited to our last-minute availability (within 48 hours notice) and remains entirely at our discretion.
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• Pre-Test Readiness Standards: A pre-test lesson is strictly an evaluation session to assess your driving readiness. In accordance with Queensland Transport and Main Roads (TMR) safety guidelines, all candidates must know and actively practice the Queensland Road Rules.
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• Instructor Right to Refuse Vehicle Use: If our instructor determines during the evaluation that you are not driving safely or within QLD Road Rules, we reserve the absolute right to cancel the test booking immediately and refuse the use of our vehicle for the TMR test. This action is taken in compliance with government and industry safety guidelines to protect the public, the examiner, and our vehicle.
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4. Cancellations, Refunds, and Admin Processing
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• Minimum 24-Hour Notice Window: Any cancellation or rescheduling request must be submitted a minimum of 24 hours prior to the scheduled lesson start time.
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• Text-Only Submission Requirement: To ensure clear documentation and avoid scheduling confusion, all cancellations or rescheduling requests must be made via text message. Phone calls, voicemails, or social media messages will not be accepted as valid notice.
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• Out-of-Hours Notifications & Timestamps: We do not manually acknowledge or reply to communications outside of our standard operating business hours. However, for the purpose of calculating the required 24-hour cancellation window, your notice will be legally deemed received at the exact timestamp the text message lands on our phone, regardless of when it is read or replied to.
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• Late Cancellation Penalty: Failure to provide a minimum of 24 hours' notice via text message will result in the forfeiture of the full lesson fee, and no refund or makeup lesson will be provided.
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• Administrative Processing Day: Please note that all administrative procedures, including refunds, scheduling changes, and cancellation reviews, are processed strictly on Fridays.
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• Strict Cancellation Process: Managing cancellations is a time-consuming administrative process and is strictly not a "change of mind" discussion.
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• Administrative Non-Compliance Fee: Students must provide all required booking and bank account details to finalise a cancellation or refund. If we make repeated, reasonable attempts to contact you and you fail to provide the correct details required to process the request, a flat administrative fee of $50.00 will be deducted from any eligible refund balance to cover the repeated administrative labor and communication costs.
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• Adherence to TMR Rules and Scope of Learning: We do not make the rules; we simply enforce them to ensure safety and licensing compliance. If a student fails a test or evaluation because they did not study or apply the QLD Road Rules, responsibility lies solely with the student.
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- TMR curriculum guidelines require a student's training to encompass long, wide, and deep experiential learning across diverse road environments, speeds, traffic conditions, and night hours. If a student (or their supervising driver) fails to adhere to these extensive practice requirements outside of paid lessons, they may find modern regulatory test standards highly challenging. A student's inability to pass due to a lack of broad foundational experience in no way reflects a failure on the instructor's part to perform their professional duty.
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• Parental Complaints and Dispute Resolution: We strictly enforce TMR safety guidelines and provide professional, objective feedback. If a student fails to apply themselves and subsequently complains to a parent or guardian, the parent must discuss the matter directly with the instructor to hear the formal evaluation and reasoning firsthand. We will not engage in secondhand disputes; constructive resolution requires direct communication with the assessing instructor.
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